Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use SpinBoss services in Canada. We take your privacy seriously and provide clear information about the types of data we process, how it is used, and the choices available to you. This page covers account data, device and technical information, transactional details and how you can manage your privacy with us.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your full name, date of birth, email address, phone number and residential address. We also collect identity documents for KYC checks and payment method details needed to process deposits and withdrawals.

Technical data

We collect technical information automatically when you use our site or app. This includes IP address, device type, browser, operating system, cookie identifiers and interaction data like pages visited and games played. This data helps maintain service performance and security.

Transactional data

We record payment and betting transaction details, deposit and withdrawal history, account balance changes and gaming activity. Transactional records are used for payment processing, fraud prevention and regulatory reporting where required.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, detect and prevent fraud, respond to support requests and meet legal obligations. We also use anonymized or aggregated data for analytics, product improvements and to personalise your experience, such as suggested games and language preferences.

Data protection practices

We protect your information using standard security measures such as encryption for data in transit, access controls and regular security reviews. Access to personal data is limited to authorised staff and service providers who require it to perform their duties. We also require external partners to maintain appropriate security safeguards.

Cookies and tracking technologies

We use cookies and similar technologies for session management, authentication, performance monitoring and analytics. Some cookies are essential for the service to work, while others support preferences and marketing. You can manage cookie settings through your browser or in your account preferences. Disabling certain cookies may affect functionality.

User rights

As a user in Canada you may request access to the personal information we hold about you, ask for corrections, or request deletion where applicable. You may also object to or restrict certain processing and withdraw consent for marketing communications at any time.

Access, correction and deletion

You can review and update basic account details by logging in to your account. For other requests, contact our privacy team at [email protected]. We may require verification of identity before fulfilling requests to protect your account security.

Information sharing and third parties

We share data with payment processors, verification providers, game and platform partners, analytics vendors and regulators as necessary for service delivery and legal compliance. We do not sell your personal information for direct marketing. Any third party receiving personal data is contractually bound to protect it.

Privacy policy updates

We may update this policy to reflect changes in practices or regulatory requirements. Significant changes will be posted on this page and, where appropriate, notified to you. If you have questions about our privacy practices, contact [email protected].