Terms and Conditions

This page sets out the terms and conditions that govern your use of SpinBoss online casino and sportsbook services in Canada. It explains the relationship between you and us, what we expect from users, and what you can expect from our platform. By registering or using the site you agree to follow these rules and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, device or IP address. You must not share login credentials or allow others to access your account. Notify us immediately if you suspect unauthorised access so we can take steps to protect your account.

Verification

We may require identity and address verification before processing withdrawals or at any time for fraud and compliance checks. Typical documents include government-issued photo ID and a recent proof of address. Until verification is complete, access to certain features or withdrawals may be restricted.

Account limits and controls

We provide tools to set deposit, loss and wagering limits and you can request time-outs or self-exclusion through your account or customer support. We may also apply temporary or permanent limits where required for security, regulatory or responsible-gambling reasons.

Eligibility requirements

To use our services you must meet local age requirements: at least 18 years old or the minimum age required in your province. You must be located in a jurisdiction where participation is permitted. You are responsible for ensuring that your use of the site complies with local laws.

Acceptable platform use

Use the site only for lawful, personal gambling. Prohibited activity includes fraud, money laundering, account sharing, chargeback abuse, creating multiple accounts, and attempting to manipulate games or promotions. We may suspend or close accounts and retain funds where we reasonably suspect breaches of these rules.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be provided when you opt in. Bonus funds and promotional offers may have wagering requirements, game exclusions, maximum bet limits and expiry periods. We reserve the right to revoke or adjust offers where we detect abuse or error. Always check the current promotion terms before playing.

Deposits and withdrawals

We accept a range of payment methods suitable for Canadian players, including Interac, card payments, e-wallets and supported cryptocurrencies. Deposits are normally available immediately; withdrawals are subject to verification and our payment processing checks. We may set default withdrawal limits and may increase or restrict those limits following review. Third-party payment fees may apply and are the responsibility of the user.

Dispute resolution

If you have a complaint, contact customer support so we can investigate. We aim to resolve issues promptly and may request documentation to assist in our review. If a dispute cannot be resolved directly, we will outline available escalation routes and any independent or third-party complaint options that apply.

Updates to terms and conditions

We may update these terms from time to time. We will publish the revised terms on the site and, where appropriate, notify registered users. Continued use of the service after changes are published constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.